Frequently Asked Questions
Yes, at Vape Vibe, we strive to ensure our product images are accurate and up-to-date. However, slight variations in color or packaging may occasionally occur due to manufacturer updates or screen differences. Rest assured, the quality and specifications will match the product description on our site. If you ever have concerns, please reach out to our Customer Support team!
Once your order is placed, we’ll send a sales receipt to your registered email. You can also view and download your receipt by logging into your Vape Vibe account, navigating to Order History, and selecting the relevant order. If you need further assistance, feel free to contact our Customer Support team!
If you’re not satisfied with your purchase, you can return eligible items within 14 days of receiving your order. To start a return, please contact our Customer Support team with your order number and reason for the return. We’ll provide instructions on how to send the item back. Please note that items must be unused and in original packaging to qualify for a refund or exchange. For more details, see our Return Policy.
Yes, we regularly restock popular items. If a product is currently out of stock, you can sign up for restock notifications on the product page. We’ll email you as soon as it’s back! For limited-edition or seasonal items, restocks may be less frequent, so feel free to reach out to our Customer Support team for specific availability updates.
We currently offer shipping to select regions locally. During checkout, enter your address to see if we ship to your location and the available shipping options. Please note that certain countries have restrictions on vaping products, so be sure to review your local regulations. For more details, refer to our Shipping Policy or contact our Customer Support team for assistance.